small Talk is pool company review software. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Priya, it's Cedar Pool Care. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Priya · Weekly pool cleaning
ExampleSent
Thu 2:18 pm
Opened
Thu 6:40 pm
Copied
Sat 9:05 am
It's the same truck on the same street, every Thursday, all season.
Type a first name and a number from your route list.
They get a text from Cedar Pool Care, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great service.
Two weeks away and we came home expecting to deal with a green mess, but the water was spotless, not a hint of algae anywhere. Cedar Pool Care showed up exactly when scheduled, every visit. They were also upfront with me the entire time, no surprises about what was being done.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the water care feel?
What would you like to mention?
Water care was decent, but nothing special. Not bad, just not great either.
Sometimes the algae bloom wins.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
You cleaned the pool. The chemistry’s perfect. The customer is happy. You send a review request text. They open it, see a blank Google review box asking them to write an essay about chemical balance, and they close the app. The next time they see your truck in the neighborhood, they think “I should leave them a review.” They don’t.
Yes. small Talk works from any phone. Solo operators send review links from their truck. Multi-tech crews send from the office or assign the send to the tech who finished the job. No special setup.
Yes, it’s a flat $79/month year-round with 500 customer requests included each month. Need more during the busy season? Add 100 requests for $25, and they stay until used.
Only if the customer writes it themselves. small Talk never asks a customer to name an employee and never inserts a name into a draft, because Google's policy addresses solicited employee mentions. If the customer names someone in their own words, that's their review.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after each route, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
Yes — and this is actually where small Talk shines. Older customers are the ones who freeze at the blank Google review box. Our flow is tap-based, not type-based. No keyboard required until the final optional note. If grandma can text her grandkids, she can use small Talk.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
