Your best work is invisible. So is your review.

The customer called because of what they saw in the kitchen at midnight. Six weeks later they haven't seen anything, which is exactly what they paid for and exactly what nobody knows how to write about. So they type "great service" and post it. That review tells the next terrified homeowner nothing about whether you actually solved a German roach problem, whether the treatment was safe around a toddler, or whether the same technician comes back every quarter.

No, and you shouldn't. Quarterly customers who get asked four times a year stop reading your texts. Ask after the first treatment that solved the problem, after you handle a callback well, or once a year for long-term accounts. small Talk is designed for asking when the review will actually mean something.

By describing what changed. The pest they were fighting, how fast you came out, what the technician explained, whether it was safe around their kids or pets, and how long it's stayed gone. Those are answerable questions even when the result is an absence, which is exactly why guided questions work better here than a blank box.

Only if the customer chooses to write it themselves. small Talk never asks a customer to name an employee and never inserts a name into a draft, because Google's policy addresses solicited employee mentions. If a customer types a technician's name on their own, that's their review and their words.

It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after a route day, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.

No, and we won't let you. Google's platform policy prohibits offering anything of value in exchange for a Google review, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives tied to sentiment. small Talk has no incentive mechanic anywhere in the product, which is the point.