small Talk is landscaping review software for lawn care, landscape installations, and hardscaping. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Owen, it's Riverbend Lawn. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Owen · Landscape install
ExampleSent
Fri 3:35 pm
Opened
Fri 7:52 pm
Copied
Sun 11:20 am
The mower's already loaded for tomorrow's route before this yard is even dry.
Type a first name and a number from today's route.
They get a text from Riverbend Lawn, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great job.
Half the backyard was bare dirt from the drought, and within a month it was solid grass again. The finished result clearly reflects careful work, nothing sloppy or half-finished about it. The lawn and plants are healthy and full of life. When the work was done, the property was left clean, no mess or debris left behind. Riverbend Lawn turned that dirt patch around fast.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the crew feel to work with?
What would you like to mention?
Answered my questions politely whenever I had something to ask. Nothing more to add beyond that from my experience with Riverbend Lawn.
Sometimes the rain delays the install.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
Your customer stands at the window watching the crew finish. The patio looks incredible. The lawn is striped. The flowerbeds are edged. They think, “I have to tell people about this.” Then they sit down to write a review and realize they don’t know how to describe it. “Great job” feels thin. “They did what they said they would” feels flat. They close the tab.
Both. Solo operators send review links from their phone after each job. Crew-based companies send from the office or let the foreman send from the field. Works from any device — no app to install.
No — and you shouldn’t. We recommend sending review links after specific moments: the first month of service, after a big project, after you’ve solved a problem they called about, or a few times a year for long-time customers. Weekly asks get ignored and feel needy. small Talk is designed for when the review will actually mean something.
Yes. small Talk lets customers select the type of work done, and that specificity makes it into the generated review naturally. Future customers searching ‘flagstone patio installation near me’ find reviews that actually mention flagstone patios.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after each job, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
Yes. The flow starts with a few tap-based questions and offers an optional note for extra detail. small Talk drafts from their answers, then the customer edits, copies, and posts the review themselves. It is designed to be easier than starting from a blank Google review box.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
