small Talk is review software for pressure washing, soft washing, driveways, decks, and commercial exteriors. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Looks good.
Two years of algae buildup on the driveway, gone. Honestly had no idea it was even that color underneath, looked like a different house once they finished. They covered the plants and fixtures before getting started, nothing got hit with overspray or damaged in the process. Price matched what they delivered given how much buildup they were dealing with. Kestrel Exterior Wash got this one right.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did scheduling and timing go?
What would you like to mention?
Scheduling was a bit of a letdown. They did come out, but later than I was hoping for.
Nadia, it's Kestrel Exterior Wash. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Nadia · Driveway and house wash
ExampleSent
Wed 1:50 pm
Opened
Wed 2:05 pm
Copied
Wed 6:40 pm
Two years of algae came off the driveway in one pass, and the customer's already texting a neighbor the photos.
Type a first name and a number from the truck.
They get a text from Kestrel Exterior Wash, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a stain that looked temporary turns out to be permanent.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
Nobody needs convincing that a clean driveway looks better than a black one. Your before-and-afters do more selling than most trades will ever manage with words. Which is exactly why the reviews go thin. The result is obvious, so the customer types "looks great, will use again" and posts it. That tells the next homeowner nothing about whether you knew to soft-wash the siding instead of blasting it, or whether you protected the landscaping, or whether the oil stain actually came out. Whether you have 80 reviews or seven, the problem is the same. Thin reviews don't describe the surfaces or the technique, so they give future customers and Google less context than a review that names what got cleaned and what didn't get wrecked.
The same day, right after you send the before-and-after photos. The customer has just looked at the two pictures side by side, which is the moment they have the most to say. Wait three days and it becomes another chore that got handled.
Yes, and send them first. Photos give the customer something specific to react to, and specific reactions become specific reviews. It's the single highest-leverage habit in this trade.
Yes, but ask once rather than after every visit. A property manager's useful review is about reliability and working around business hours, and that takes a few months to demonstrate. Repeated asks after every clean produce nothing new.
The plan is flat at $79/month whether you send five requests or five hundred, so a quiet January costs the same as a busy May. Just don't try to make up for a slow season by batching a hundred requests into one week.
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
