Find your trade.
The questions your customer gets asked change with the work. A plumber’s customer talks about the leak and the hour you showed up. A salon’s customer talks about the stylist and the color.
All 19, in their own words.
Each trade's customers get their own questions. Here's one from each, word for word.
- Plumbers How well did they track down the problem?
- HVAC How did the heating or cooling result turn out?
- Roofing How did the roof work turn out?
- Landscapers How did the plant or lawn care feel?
- Electricians How confident did you feel in the safety of the work?
- Pool companies How did the pool look after service?
- Appliance repair How is the appliance running now?
- Auto repair How did the repair or service turn out?
- Carpet cleaning How did the carpets come out?
- Cleaning services How did the clean itself turn out?
- Contractors How did the finished project turn out?
- Garage doors How is the door working now?
- Handyman How much of your list got done?
- Med spas How did the treatment turn out?
- Painters How did the finished paint job look?
- Pest control Did the problem actually go away?
- Pressure washing How big was the before-and-after difference?
- Salons How did the final result turn out?
- Tree service How did the tree work turn out?
Not listed? It still fits.
During setup, small Talk learns what your business actually does and builds your customers’ questions around it. So the review reads like your trade, not generic praise.
Built for 65 kinds of business, including
- Flooring
- Siding and windows
- Pool builders
- Auto detailing
- Car washes
- Tire shops
- Day spas
- Nail, lash and brow
- Chiropractic and PT
- Pet grooming
- Vet clinics
- Coffee and tea
- Restaurants
- Bakeries
- Florists
- Fitness studios
- Swim lessons
- Real estate
And if yours isn’t one of them, setup starts from what you tell it you do.
Whatever you do, your customer still stares at a blank box.
The text your customer gets
Tonight's customer, it's you. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: the easy part →
Send 10 free requestsNo credit card.