For plumbing companies
small Talk is plumber review software for emergency calls, repairs, and installations. Customers answer a few quick questions about the response, explanation, and repair. small Talk drafts the review from their answers. They edit anything, copy it, and post it to Google themselves.
No card to start.
Illustrative customer flow
Austin Rapid Plumbing
Illustrative draft
Called Austin Rapid Plumbing at midnight with water pouring through our ceiling. Danny showed up within the hour, found the leak, and fixed it on the spot. No upsell, no…
Illustrative draft based on example customer answers. The customer edits every word.
Why reviews stall
It’s 11pm and they’re standing in ankle-deep water. They call three plumbers. You’re the one who picks up. You show up in 40 minutes, find the shutoff, stop the leak, and explain what happened. They’d write you a five-page review that night — if anyone had asked.
By noon the next day, the water’s gone, the carpet’s drying, and they’re back to their regular life. Writing a review means thinking of what to say and typing it out on a tiny screen. They don’t.
Whether you have 300 reviews or just three, the problem is the same. Thin reviews give future customers less to trust, and they give Google less context than reviews that mention the emergency, the repair, the tech, the timing, and the city.
Built for your work
Some plumbing shops send review requests from the office the morning after the job. Others let the tech send from the field when it makes sense. small Talk works either way — any phone, any browser, no app install.
Plumbing customers Google you before they call. “Honest quote” and “didn’t upsell” matter more than stars. small Talk surfaces those specific details naturally — because customers get prompted to mention what actually made them trust you.
You get 500 customer requests each month. Plenty for the everyday work, with another 100 available for $25 if a brutal week of burst pipes pushes past that. They stay until used.
The difference
Illustrative plumbing examples showing the difference.
Blank-box example
Karen T.
Good plumber.
Illustrative short review
Guided draft example
Karen T.
Woke up at 2am to water pouring through our kitchen ceiling. Called three plumbers — Austin Rapid was the only one who answered and had someone at our house within an hour. Danny found the leaking pipe behind the shower wall, explained exactly what had happened, and gave us a fair quote for the repair before starting any work. No pressure, no upsell, no trying to scare us into a bigger job. Fixed it cleanly and even helped us figure out what to do about the water damage. If you ever need an emergency plumber in Austin, these are the people to call.
Example details: emergency response, tech name, honest pricing, specific outcome, recommendation
Example questions
small Talk comes pre-loaded with topics specific to plumbing. Customers tap. They don’t type.
For emergency / repair calls
For water heater / fixture installs
For drain / sewer work
Honest by design
Sometimes the repair doesn’t hold. Sometimes the customer thought the estimate was too high. Sometimes the tech had a rough day. In plumbing, trust is everything — and you need to know when something went wrong before the customer tells the internet.
small Talk gives every customer a real choice. Post publicly, even if it’s negative. Or send private feedback straight to your inbox. No review gating. No hiding the rough ones. Just a clean, honest way to hear from every customer.
Helpful guides
These guides cover the plain work around Google reviews: when to ask, what Google allows, and how to help customers finish without turning the request into pressure.
Plumber review guide
How emergency, repair, and install customers can say who showed up and what got fixed.
Read the guideHow to ask for Google reviews
Timing, wording, and follow-up that do not make the customer feel chased.
Read the guideGoogle review policy guide
What is allowed, what gets risky, and how to protect the listing customers trust.
Read the guideThe offer
$79/month includes 500 customer requests. Need more? Add 100 for $25, and they stay until used. Your first 10 requests are free, with no card required.
See the full pricing detailsNo annual contract. No setup fee. No review gating. No auto-posting.
Before you start
Both. Solo plumbers typically send review links from their phone the next morning. Multi-truck shops send from the office or a dispatcher. You decide who sends — small Talk works from any device without special setup.
Yes — just don’t send them at weird hours. Most plumbing shops send emergency-job review requests the next morning, around 9 or 10am. The customer wakes up, sees the text, and remembers exactly how grateful they were. That timing works better than 2am anyway.
Yes. Add your techs in settings, assign them to review requests, and your dashboard shows which techs are generating the most reviews and the highest quality ones. Great for bonuses, training, or just knowing who your customers really love.
Native integrations are on the roadmap. For now, most plumbing companies start by sending links manually in about 10 seconds after each job. If you want an API or Zapier-style workflow, contact us and we’ll help you decide what is possible today.
Yes. The flow starts with a few tap-based questions and offers an optional note for extra detail. small Talk drafts from their answers, then the customer edits, copies, and posts the review themselves. It is designed to be easier than starting from a blank Google review box.
Get started
Send your first 10 review requests free. No credit card.
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