small Talk is plumber review software for emergency calls, repairs, and installations. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great service.
Water was already pooling under the cabinet by the time they got there. They tracked the slab leak down quickly and had it patched before it could spread into the hallway. They clearly understood what was going on and walked me through the situation in terms that made sense, no confusing jargon. When it came time to settle up, the bill matched what I'd been quoted going in.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the appointment timing feel?
What would you like to mention?
Plumber did show up, but later than expected. Would've liked better timing on the appointment.
Marcus, it's Northline Plumbing. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Marcus · Slab leak repair
ExampleSent
Wed 8:47 am
Opened
Wed 9:02 am
Copied
Wed 6:15 pm
It's midnight and water is pooling under the kitchen sink.
Type a first name and a number from the truck.
They get a text from Northline Plumbing, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a fix holds for a week, then the same drain backs up again.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
It’s 11pm and they’re standing in ankle-deep water. They call three plumbers. You’re the one who picks up. You show up in 40 minutes, find the shutoff, stop the leak, and explain what happened. They’d write you a five-page review that night — if anyone had asked. By noon the next day, the water’s gone, the carpet’s drying, and they’re back to their regular life. Writing a review means thinking of what to say and typing it out on a tiny screen. They don’t.
Both. Solo plumbers typically send review links from their phone the next morning. Multi-truck shops send from the office or a dispatcher. You decide who sends — small Talk works from any device without special setup.
Yes — just don’t send them at weird hours. Most plumbing shops send emergency-job review requests the next morning, around 9 or 10am. The customer wakes up, sees the text, and remembers exactly how grateful they were. That timing works better than 2am anyway.
Not as a review ranking. You can note which tech handled each job when you send the request, so your own records show who worked with which customer. There’s no review ranking by tech, on purpose: since April 2026, Google’s policy bans rewarding staff for reviews or setting review quotas. A name appears in a review only if the customer writes it themselves. small Talk never asks for one and never adds one.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after each job, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
Yes. The flow starts with a few tap-based questions and offers an optional note for extra detail. small Talk drafts from their answers, then the customer edits, copies, and posts the review themselves. It is designed to be easier than starting from a blank Google review box.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
