For med spas & aesthetic providers
small Talk is med spa review software. Clients answer a few quick questions about the treatment, provider, and experience. small Talk drafts the review from their answers. They edit anything, copy it, and post it to Google themselves.
No card to start.
Illustrative customer flow
Lumen Aesthetics
Illustrative draft
Booked with Nurse Ava at Lumen after months of being too nervous to try tox. She talked me out of doing too much, explained everything, and it settled so naturally that no one could tell — they just said I looked rested…
Illustrative draft based on example customer answers. The customer edits every word.
Why reviews stall
Aesthetic treatments are a high-stakes, vulnerable decision. It’s their face, real money, and often a needle. Before they ever walk in, they’ve read every review, studied before-and-afters, and asked their group chat who their injector is. By the time they’re in your chair and the results settle naturally, they’re relieved and a little thrilled — and they’d happily tell someone.
Then life moves on, the moment cools, and writing a Google review becomes a task they never circle back to. Your most reassuring result of the month leaves no trace where it matters.
Meanwhile the next client is up at midnight searching “natural-looking botox near me” or “best injector” in your city — more anxious than almost any customer you’ll meet. A wall of five-stars that say “love it” doesn’t calm that fear. A review that names the natural result, the no-pressure consult, and the injector by name does.
Built for your work
Aesthetic clients follow the person holding the syringe. “Ask for Nurse Ava, she’s the only one I trust with my lips” is worth more than any branded five-star. small Talk lets reviews name the provider — which builds that injector’s book and their reputation, not just the spa’s.
The most persuasive thing a review can say about a med spa is that you didn’t overdo it and didn’t oversell. “Looks so natural no one can tell,” “talked me out of more than I needed.” small Talk’s prompts surface exactly that — the reassurance an anxious first-timer is hunting for.
Tox takes a couple weeks. Filler needs to settle. A laser series builds over time. The “reveal” isn’t at the front desk — so small Talk lets you time the request for when the client is actually seeing the result and loving it, not while they’re still a little swollen and unsure.
The difference
Illustrative med spa examples showing the difference.
Blank-box example
Jordan P.
Love it!
Illustrative short review
Guided draft example
Jordan P.
Booked with Nurse Ava at Lumen after months of being too nervous to try tox at all. In the consult she actually talked me out of doing as much as I asked for, explained exactly what to expect, and made me feel completely safe. Two weeks later it settled so naturally that friends just said I looked rested and asked if I’d been on vacation. No frozen look, no pressure to add on, and her aftercare instructions were clear. If you’ve been scared to start, this is the place. Ask for Ava.
Example details: provider name, natural result, no pressure, safety, aftercare
Example questions
small Talk comes pre-loaded with topics specific to med spas. Clients tap what stood out. They don’t type.
For injectables (tox & filler)
For laser, skin & facials
For consults & first visits
Honest by design
Sometimes filler settles unevenly and needs a tweak. Sometimes a client bruises and panics before it heals. Sometimes someone quietly wonders if it was worth the price. In aesthetics, you’d far rather bring that client back for a complimentary follow-up than read their worry under your star rating.
small Talk gives every client a real choice. Post publicly, even if it’s mixed. Or send private feedback straight to you — so you can invite them in for a two-week check or a touch-up and keep a client who books every few months for years. No review gating, no hidden filters, just an honest, discreet way to hear it all.
Helpful guides
These guides cover the plain work around Google reviews: when to ask, what Google allows, and how to help customers finish without turning the request into pressure.
Med spa review guide
How clients can share a natural result while keeping treatment details private.
Read the guideHow to ask for Google reviews
Timing, wording, and follow-up that do not make the customer feel chased.
Read the guideGoogle review policy guide
What is allowed, what gets risky, and how to protect the listing customers trust.
Read the guideThe offer
$79/month includes 500 client requests. Need more during a packed week? Add 100 for $25, and they stay until used. Your first 10 requests are free, with no card required.
See the full pricing detailsNo annual contract. No setup fee. No review gating. No auto-posting.
Before you start
It’s a great fit. When you’re an independent provider, your book is built almost entirely on reputation and referrals, and clients are following you — not a spa brand. small Talk is one flat price whether you’re solo or a multi-provider med spa, and the reviews name you.
Yes. Add your providers in settings and reviews can name them. Your dashboard shows which injectors are generating the most reviews and the strongest ones — useful for building each provider’s reputation, scheduling, or recognizing your team.
The client is always in control. They decide what to say, how much detail to share, and whether to post publicly at all — or to send you private feedback instead. Plenty of happy clients love recommending their injector; the ones who’d rather stay discreet simply don’t. You never put anyone on the spot.
That’s the point of timing it well. For tox, around the two-week mark when it’s fully settled. For filler, once any swelling is down. For a laser or skin series, after they can see the change. small Talk lets you send the request when the client is actually loving the result, not while they’re still unsure.
Yes. The client writes their own honest experience in their own words — small Talk never invents or exaggerates results, and there’s no review gating. It surfaces what they actually felt about their visit and their provider. Keep your own public replies warm and general, and you stay on the right side of both Google’s rules and patient discretion.
Get started
Send your first 10 review requests free. No credit card.
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