small Talk is HVAC review software for repairs, installations, and maintenance. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great service.
88 inside when they got here, so cooling down mattered. Had a good handle on what was going on with the system and explained things clearly before doing any work. Talked through the different options instead of just picking one for me, and never tried to push a new system. Place was cooling before dinner. The bill matched what was quoted, no surprises there.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the arrival window feel?
What would you like to mention?
The technician did show up, just later than expected. Would've liked a better sense of when to expect them, but the visit did happen.
Dana, it's Ironside HVAC. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Dana · AC repair
ExampleSent
Tue 9:14 pm
Opened
Tue 9:31 pm
Copied
Wed 8:02 am
It's 103 degrees. Their house has been 88 inside since noon.
Type a first name and a number from the truck.
They get a text from Ironside HVAC, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a compressor fails the day after you replaced the capacitor.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
It’s 103 degrees. Their house has been 88 inside since noon. Your tech shows up, finds a bad capacitor, swaps it, and the cold air hits. They’d write you a glowing review right then — if writing a review didn’t require them to think of something clever to say. By the time the house cools down and they remember, Google’s blank review box is the last thing they want to deal with. The moment is gone.
Yes to both. Solo techs send review links from their phone after each job. Larger shops send from the office or give techs the ability to send from the field. No special setup either way.
Especially after-hours. Those are the reviews that mean the most. Your tech sends the link as they’re leaving the driveway at 10pm — the customer completes it from bed and posts it before they forget how grateful they were.
Not as a review ranking. You can note which tech handled each job when you send the request, so your own records show who worked with which customer. There’s no review ranking by tech, on purpose: since April 2026, Google’s policy bans rewarding staff for reviews or setting review quotas. A name appears in a review only if the customer writes it themselves. small Talk never asks for one and never adds one.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after each job, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
If they can text a photo of the unit to dispatch, they can send a small Talk review link. It’s a text message with a link. That’s the whole interface on the send side.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
