Send from the truck
Your tech finishes the job at 4:52pm. They text the review link from their phone before they leave the driveway. small Talk works from any device — no app install, no special software on your service van tablet.
For HVAC companies
You fixed the AC at 9pm in July. Now they’re too tired to write about it.
small Talk is HVAC review software for repairs, installations, and maintenance. Customers answer a few quick questions about the response, explanation, and work completed. small Talk drafts the review from their answers. They edit anything, copy it, and post it to Google themselves.
Send 10 free review requests
No card to start.
Customer-approvedNo review gating$79/moBuilt for HVAC
Illustrative customer flow
How was your AC repair?
Ironside HVAC
✓ Same-day service✓ Diagnosed it fastExplained the fix✓ Fair priceFriendly tech
Illustrative draft
Called Ironside on a Sunday evening when our AC stopped working. Dave was at the house within 90 minutes, diagnosed the issue fast, and had us back to 72…
Illustrative draft based on example customer answers. The customer edits every word.
Try anotherCopy & open Google
Why reviews stall
The best time to ask for a review is the moment the AC kicks back on. Not three days later.
It’s 103 degrees. Their house has been 88 inside since noon. Your tech shows up, finds a bad capacitor, swaps it, and the cold air hits. They’d write you a glowing review right then — if writing a review didn’t require them to think of something clever to say.
By the time the house cools down and they remember, Google’s blank review box is the last thing they want to deal with. The moment is gone.
Whether you have 62 reviews or just six, the problem is the same. Short reviews do not give future customers much to trust, and they give Google less service-specific context than a review that mentions the repair, the tech, the timing, and the city.
Built for your work
Built for how HVAC businesses work.
Tech attribution that actually means something
Homeowners remember the person who fixed their AC at 10pm. “Dave was a lifesaver” is worth more than “good service.” small Talk lets reviews mention the tech by name — because that’s what the customer actually said.
Summer volume, winter calm, one flat price
You get 500 customer requests each month. Run hot in August, coast a little in February, and if one stretch gets especially busy, add 100 requests for $25. They stay until used.
The difference
From “good service” to reviews that win you the next job.
Illustrative HVAC examples showing the difference.
Blank-box example
M
Mike R.
Good service.
Illustrative short review
Guided draft example
M
Mike R.
Called Ironside at 7pm on a Sunday when our AC stopped working. Dave was at the house within 90 minutes, diagnosed a bad capacitor, had the replacement part on the truck, and had us back to 72 degrees by 9pm. He explained what went wrong and gave us honest advice about the age of the unit without trying to upsell us on a full replacement. First time we’ve felt like an HVAC company was actually on our side. Highly recommend.
Example details: tech name, emergency response, specific issue, honest pricing
Example questions
The topics your customers actually care about.
small Talk comes pre-loaded with topics specific to HVAC. Customers tap. They don’t type.
For AC & heating repair
✓ Same-day service✓ Diagnosed it fastHad the part on the truckFair priceDidn’t upsell✓ Explained the problemCleaned upHonest about the unit
For installation
On scheduleClean install✓ Walked me through itProper permitsBetter than quotedCrew was respectful✓ Works perfectly
For maintenance plans
Reliable scheduling✓ Caught it before it brokeSame tech every visit✓ Thorough inspectionFair renewalEasy to reach✓ Knows my system
Honest by design
Sometimes the repair didn’t go smoothly. Honest reviews still matter.
Sometimes a compressor fails the day after you replaced the capacitor. Sometimes the customer thinks the estimate was too high. Sometimes something goes wrong and you need to know — before they tell the internet.
small Talk gives every customer a real choice. Post publicly, even if it’s negative. Or send private feedback straight to you. No review gating. No hidden filters. Just a clean way to hear everything your customers have to say.
Helpful guides
A cleaner review ask starts before the link.
These guides cover the plain work around Google reviews: when to ask, what Google allows, and how to help customers finish without turning the request into pressure.
HVAC review guide
How repair, install, and maintenance customers can say what changed.
Read the guideHow to ask for Google reviews
Timing, wording, and follow-up that do not make the customer feel chased.
Read the guideGoogle review policy guide
What is allowed, what gets risky, and how to protect the listing customers trust.
Read the guideThe offer
One price. Every HVAC business.
$79/month
$79/month includes 500 customer requests. Need more? Add 100 for $25, and they stay until used. Your first 10 requests are free, with no card required.
See the full pricing detailsNo annual contract. No setup fee. No review gating. No auto-posting.
- Guided review links customers can actually finish
- Review drafts built from the customer’s answers
- One calm follow-up when the customer needs a few days
- A real private-feedback option when someone is unhappy
- Real-time alerts when a low rating or private feedback comes in
- See who opened, started, and copied
- Copy the review and open Google in one tap
Before you start
Questions from HVAC businesses.
Does this work for one-truck shops and multi-tech operations?+
Yes to both. Solo techs send review links from their phone after each job. Larger shops send from the office or give techs the ability to send from the field. No special setup either way.
What about emergency / after-hours calls?+
Especially after-hours. Those are the reviews that mean the most. Your tech sends the link as they’re leaving the driveway at 10pm — the customer completes it from bed and posts it before they forget how grateful they were.
Can I track reviews by tech?+
Yes. Add your techs in settings, assign them to review requests, and your dashboard shows which techs are generating the most reviews and the highest quality ones. Great for payroll bonuses or identifying training needs.
Will this work with ServiceTitan/Housecall Pro/Jobber?+
Native integrations are on the roadmap. For now, most HVAC shops start by sending links manually after each job in about 10 seconds. If you want an API or Zapier-style workflow, contact us and we’ll help you decide what is possible today.
My techs aren’t great with tech. Can they actually send these?+
If they can text a photo of the unit to dispatch, they can send a small Talk review link. It’s a text message with a link. That’s the whole interface on the send side.
Get started
Your HVAC company deserves reviews that say so.
Send your first 10 review requests free. No credit card.
Send 10 free review requestsNo credit card required
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