Guided Google review requests for home service pros
Most tools help you ask for a review. small Talk helps your customer actually write one.
They answer a few quick questions about what really happened. small Talk drafts the review from their answers. They edit anything, copy it, and post it to Google themselves.
Send your first 10 requests free →Try the 30-second customer demo ↓No card. No gating. No auto-posting.
Feel it work
You’re the customer now.
Pick a business. The completed job and answer choices change with it.
Riverbend Lawn just finished a fall cleanup and bed edging at your home and texted you a link. Choose anything that matches what happened. No typing.
The highlighted choices are example customer answers. Change the mix to rewrite the draft.
Illustrative 4-star draft ↓
“We had Riverbend Lawn out for a fall cleanup and bed edging. They cleared the leaves out of the planting beds. One corner near the fence was missed. The final price matched the quote.”
The example rating stays fixed. Your choices shape only the draft.
Then one tap copies the review to your clipboard and opens the business’s Google review box. You decide what to paste and whether to post. small Talk never posts for you.
Get this after your next job →Start free — 10 requests on us · no card
How it works
Three taps. About thirty seconds.
Ask while it’s still fresh.
Text the guided link the moment the job wraps — while they still remember the crew, the edges, the spotless yard.
They tap. They don’t type.
A rating, a few prompts about what stood out. No blank page, no homework, no “I’ll get to it later.”
They read it, fix anything, post it.
The draft uses only their answers. They approve every word and post from their own Google account. Nothing is auto-posted — ever.
The house rules
We’d rather lose the sale than fake the review.
The draft starts with the customer’s answers. They edit anything and approve every word.
They post it from their own account. Nothing is ever auto-posted.
No review gating. An unhappy customer can post publicly or send private feedback. Both options stay equally available. Nothing is hidden or blocked.
We never call a copied review posted. The last step small Talk can confirm is copied and headed to Google.
A thoughtful four-star beats a hollow five — every time.
After you send
See whether each customer opened, started, or copied the review.
small Talk tracks the handoff it can actually see: sent, opened, started, copied, or private feedback. It never calls a copied review posted.
Example request timeline
What small Talk can see- Request sentThe review request went out by text.
- Link openedThe customer opened the guided review link.
- Review startedThe customer moved into the guided questions.
- Copied and headed to GoogleThe review was copied and Google opened. This is not a confirmed post.
If the customer chooses private feedback, it appears in this same request detail. The public option stays available.
Who it’s for
Prompts that sound like your business.
Drain repair should not sound like auto detailing, a haircut, or a coffee order. small Talk changes its prompts to fit what your customer actually experienced.
No CRM required. Send directly with a customer name and a phone number or email.
When a review needs a reply
You won’t stare at another blank box.
For review text customers share through small Talk, you can draft a thoughtful response from their words, edit it, and copy it when you are ready to reply.
“Solid work on the water heater. Took a little longer than I expected but it’s working great now.”
Suggested reply
Thanks, Marcus! Glad it’s running well. You’re right that this one took a bit longer — we wanted it dialed in properly. Appreciate you trusting us with it.
The offer
$79 a month for 500 customer requests. Month to month, no setup fee. Your first 10 requests are free, with no card required.
No gating. No auto-posting. Customers approve every word.
- Guided review links customers actually finish
- 500 customer requests every month
- Add 100 requests for $25 — they stay until used
- Questions matched to your business category
- A real private-feedback path when someone’s unhappy
- Reply drafts based on customer review text
Before you start
Asked first, every time.
Does small Talk gate reviews?+
No. Every customer gets the same honest choice regardless of rating: share publicly or send private feedback. Both options remain equally available. Nothing is filtered, hidden, or auto-posted.
Are the reviews authentic?+
The draft uses the customer’s answers and does not invent details. They can edit anything and approve every word before copying it.
Why not just send my Google review link?+
You can, and you should. The problem is what happens next. Most happy customers open the link, hit “what do I even say?”, and put it off. small Talk gives them a few quick prompts so they can turn the experience they already had into a review they actually finish.
How does the customer post it?+
One tap copies the review and opens your Google page. They paste, tap their stars, and hit post. Thirty seconds, done.
What does setup involve?+
Connect your Google Business Profile, confirm what you offer, and send your first guided review link the same day. We’ll guide you through each step.
Do I need a CRM?+
No. Send requests directly with a customer name and a phone number or email. CRM connections will be announced as they become publicly available.
Do I need a credit card to start?+
No. Your first 10 review requests are free. We only ask for payment when you’re ready to keep going with real customers.
What happens if I cancel?+
Your plan stays active through the current billing period, then stops renewing. Canceling doesn’t remove reviews customers already posted to Google, and your setup, review links, and history stay saved if you come back.