small Talk is review software for handyman businesses handling repairs, punch lists, installs, and the jobs nobody else will take. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great work, thanks!
Had six random things on the list, from a leaky faucet to a door that wouldn't latch, and he got through every one of them before he left. Fieldstone Handyman clearly knew what he was doing with each different task, no fumbling around figuring things out. You could tell the work was done right too, nothing felt rushed or half-finished. Getting in touch to book was easy every time as well, no hassle there.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the timing feel?
What would you like to mention?
The appointment happened, but the arrival time was later than expected.
Karen, it's Fieldstone Handyman. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Karen · Punch list repairs
ExampleSent
Mon 5:12 pm
Opened
Mon 5:30 pm
Copied
Tue 7:50 am
Three other contractors already turned down a list this small.
Type a first name and a number from the truck.
They get a text from Fieldstone Handyman, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a two-hour job turns into six and the bill grows with it.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
The customer has a list. A door that won't latch, a ceiling fan, a bathroom fan that sounds like a jet, drywall from a leak that's been patched with tape for a year. They called four people. Two never answered, one wanted the whole bathroom, one ghosted after the estimate. Then you showed up and did all of it in a day. And the review says "great work, thanks!" — which tells the next person with a list absolutely nothing about the thing that actually matters.
It's built for exactly that. You send a link from your phone after the job, the customer answers a few taps, and a draft comes back to them. There's no CRM to maintain, no dashboard to learn, and no app for the customer to install.
That's the specific problem this solves. small Talk asks about the work that actually happened, so a review about a day of punch-list work reads differently from one about mounting a TV. Customers describe their own list in their own words.
The same day, once you've packed up and left. The customer has just walked around and seen everything working, which is when they have the most to say. Don't ask while you're still standing in their kitchen writing the invoice.
No. Ask once, after a job that went especially well, and then leave it. A property manager or repeat homeowner who gets asked after every visit stops reading your texts, and you've spent a good relationship on nothing.
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, including a discount applied on the spot, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
