small Talk is review software for garage door repair, spring replacement, opener installs, and new doors. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Fast and professional.
The door wouldn't budge with the car trapped inside, and they had someone out within the hour. Showed up exactly when they said they would. They walked me through what was going on in plain language, nothing confusing about it. When the bill came it matched the quote I'd been given, no surprises there.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How is the door working now?
What would you like to mention?
Door's been mostly functional since the visit. Nothing's gone wrong yet, but it hasn't been long enough to say for sure.
Doug, it's Hearthstone Garage Door. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Doug · Spring replacement
ExampleSent
Sat 11:20 am
Opened
Sat 11:44 am
Copied
Sat 4:10 pm
A customer's car just got trapped in the garage by a snapped spring.
Type a first name and a number from the driveway.
They get a text from Hearthstone Garage Door, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a part is backordered for weeks, or a customer feels the price climbed once someone was on site.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
Homeowners searching for garage door repair have been warned. The lead-generation outfits with fake local addresses, the $29 service call that becomes $1,400 in the driveway, the tech who condemns a perfectly good door. Everyone has read that story. So your listing is fighting a reputation built by other people. And a wall of five-star reviews that all say "fast and professional" reads exactly like what a call center would buy.
The next day. A customer whose car was trapped that morning is still processing the bill and the disruption. Twenty-four hours later they're feeling relief, the details are intact, and the review comes out warmer and more specific.
They're the hardest thing to manufacture. Generic five-star praise is exactly what a lead-gen outfit buys, so a profile of it looks like theirs. Reviews that name a specific failure, a real timeline, and a price that matched the quote read as a real company because only a real company produces them.
Both. A solo installer sends the link from the phone before pulling out of the driveway. Larger shops send from the office or import a day's jobs by CSV. It works from any device with no app to install.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it at the end of the day, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
