Repair versus replace is the story
The most valuable review you can get says you talked someone out of a purchase. small Talk's topics give customers an easy way to describe that call instead of defaulting to "professional."
For appliance repair companies
You saved them a $2,000 refrigerator. The review says "good service."
small Talk is review software for appliance repair — refrigerators, washers, dryers, ranges, and dishwashers. Customers answer a few quick questions about the diagnosis, the repair, and how it went. small Talk drafts the review from their answers. They edit anything, copy it, and post it to Google themselves.
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Customer-approvedNo review gating$79/moBuilt for appliance repair
Illustrative customer flow
How did the repair go?
Northside Appliance
✓ Fixed it same dayHonest about replacing✓ Knew the brandFair diagnostic fee✓ Careful with the floors
Illustrative draft
Our fridge stopped cooling and the store told us to just buy a new one. Northside came out the next morning, found a failed control board, and had it running for a…
Illustrative draft based on example customer answers. The customer edits every word.
Try anotherCopy & open Google
Why reviews stall
Your whole value is a judgment call nobody can verify.
The customer's refrigerator died with a week of groceries in it. A stranger opens the back, looks at something they can't see, and says a number. Repair it for $340, or replace it for $2,200. They have no way to check whether that's honest.
You gave them the honest answer, maybe the one that made you less money. Then the review says "good service, on time." All the trust you just earned, compressed into four words that could describe a pizza delivery.
Whether you have 120 reviews or eight, the problem is the same. Thin reviews don't describe the diagnosis or the honesty, so they give future customers and Google less context than a review that names the appliance and the call you made.
Built for your work
Built for how appliance repair companies actually work.
Parts delays, asked around
A job that needed a part ordered isn't finished on day one. Ask once the repair is actually complete, not when the tech first leaves, so the review reflects the whole experience.
Brand expertise, in the customer's words
"They knew the Sub-Zero" and "they'd seen this LG board fail before" are the phrases that win the next search. Customers only write them if something prompts the memory.
The difference
From "good service" to a review that beats the big chains.
Illustrative appliance repair examples showing the difference.
Blank-box example
M
Marcus D.
Good service, on time.
Illustrative short review
Guided draft example
M
Marcus D.
Our fridge stopped cooling on a Sunday with a full freezer and the appliance store told us to just buy a new one. Northside came out Monday morning, diagnosed a failed control board, and told me straight out that on a five-year-old unit the repair made sense but on an older one it wouldn't have. Part came Wednesday, installed in under an hour. Total was about a sixth of a new refrigerator. He also put down a mat so the tile didn't get scratched pulling it out.
Example details: the appliance, the diagnosis, honest repair-versus-replace advice, timeline, care in the home
Example questions
The topics your customers actually care about.
small Talk comes pre-loaded with topics specific to your type of work. Customers tap. They don't type.
For refrigerators & freezers
✓ Cooling againCame out fast✓ Saved our foodHonest about repair vs replaceKnew the brand✓ Careful with the floorsFair diagnostic feeExplained what failed
For washers & dryers
✓ Fixed in one visitFound what two others missedNo more noise✓ Cleaned up the waterFair priceShowed me the worn part✓ Quick part turnaroundLeft the laundry room tidy
For ranges & dishwashers
✓ Working like newSafe againHandled the gas line properly✓ Reinstalled it neatlyExplained the maintenanceNo damage to cabinets✓ Honest quoteWarranty on the work
Honest by design
Sometimes the part takes two weeks. Honest reviews still matter.
Sometimes a backordered board leaves a family without a fridge for ten days. Sometimes a repair doesn't hold and you're back out. Sometimes the diagnostic fee feels steep to someone who then bought new anyway. You need to hear that before the internet does.
small Talk gives every customer a real choice. Post publicly, even if it isn't glowing. Or send private feedback straight to your inbox. No review gating. No hiding the negatives. Just honest customers, honestly heard.
Helpful guides
A cleaner review ask starts before the link.
These guides cover the plain work around Google reviews: when to ask, what Google allows, and how to help customers finish without turning the request into pressure.
Appliance repair review guide
How customers can describe the diagnosis and the honest repair-versus-replace call.
Read the guideHow to ask for Google reviews
Timing, wording, and follow-up that do not make the customer feel chased.
Read the guideGoogle review policy guide
What is allowed, what gets risky, and how to protect the listing customers trust.
Read the guideThe offer
One price. Every appliance repair company.
$79/month
$79/month includes 500 customer requests. Need more? Add 100 for $25, and they stay until used. Your first 10 requests are free, with no card required.
See the full pricing detailsNo annual contract. No setup fee. No review gating. No auto-posting.
- Guided review links customers can actually finish
- Review drafts built from the customer’s answers
- One calm follow-up when the customer needs a few days
- A real private-feedback option when someone is unhappy
- Real-time alerts when a low rating or private feedback comes in
- See who opened, started, and copied
- Copy the review and open Google in one tap
Before you start
Questions from appliance repair companies.
When should I ask if the job needed a part ordered?+
After the second visit, once the appliance is actually running. Asking after the diagnostic call gets you a review about a machine that's still broken, and the customer's opinion isn't formed yet. Wait until the repair is complete.
What if I told the customer not to repair it?+
Ask anyway. A customer you honestly advised to replace an appliance often writes your single most persuasive review, because it's the one that proves you don't sell repairs people don't need. Those are worth more than another five-star on a routine fix.
Can a review mention my technician by name?+
Only if the customer writes it themselves. small Talk never asks a customer to name an employee and never inserts a name into a draft, because Google's policy addresses solicited employee mentions. If the customer names someone in their own words, that's their review.
Does this work for warranty and manufacturer-dispatched work?+
Yes, though use judgment. A customer whose experience was shaped by a manufacturer's parts timeline may be reviewing that timeline rather than you. Ask the same way you ask everyone else, and let the review say what it says.
Can I waive the diagnostic fee in exchange for a review?+
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and a waived fee is a thing of value. The FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.
Get started
You saved them the price of a new one. Get the review that says it.
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