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You saved them a $2,000 refrigerator. The review says "good service."

small Talk is review software for appliance repair — refrigerators, washers, dryers, ranges, and dishwashers. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.

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small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.

More than “good service.”

Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.

★★★★★Good service, on time.

Example

The fridge died on a Sunday with a full freezer, and they had the part already on the truck, which saved a lot of stress. They knew exactly what was going on with it right away, no guesswork. When it came to repairing versus replacing, the advice felt honest the whole way through, not pushed toward the more expensive option. The final bill also matched what they'd quoted going in, no surprises tacked on at the end. If your fridge quits unexpectedly, this is who you want on the phone.

Edit review

Not every visit is a five.

Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.

How is the appliance running now?

F
Fenwick Appliance Repair
just okay

What would you like to mention?

Working for nowTook some diggingShort wait for the partFair recommendationQuick and businesslikeFair for the fix
Example

Still keeping an eye on the appliance before I call it fixed for good. Not ready to celebrate just yet, but so far so good with Fenwick.

Fenwick Appliance RepairText message · Mon 3:55 pm

Priya, it's Fenwick Appliance Repair. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:

usesmalltalk.com/r/fa37nt

Reply STOP to opt out, HELP for help

Priya · Refrigerator repair

Example

Sent

Mon 3:55 pm

Opened

Mon 4:20 pm

Copied

Mon 8:45 pm

Copied for Google, not a confirmed post.

You ask.
We make answering easier.

A customer's refrigerator just died with a week of groceries inside.

  1. Type a first name and a number from the kitchen.

  2. They get a text from Fenwick Appliance Repair, not from an app.

  3. You see Opened and Copied. Nothing gets posted for them.

Tour the owner experience

Every real experience has a place.

Sometimes a backordered part leaves a family without a fridge for a week, or a repair doesn't hold.

How we handle low ratings →

A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you

ExampleAfter a 1 or 2 star rating

F
Fenwick Appliance Repair

Thanks for being honest.

How would you like to share it?

Share a public reviewTell others about your experience on Google.
Send private feedbackShare your experience directly with Fenwick Appliance Repair.

Choose the option that feels right for you.

Questions from appliance repair companies.

Why is a repair-or-replace call so hard for a customer to review well?

The customer's refrigerator died with a week of groceries in it. A stranger opens the back, looks at something they can't see, and says a number. Repair it for $340, or replace it for $2,200. They have no way to check whether that's honest. You gave them the honest answer, maybe the one that made you less money. Then the review says "good service, on time." All the trust you just earned, compressed into four words that could describe a pizza delivery.

When should I ask if the job needed a part ordered?

After the second visit, once the appliance is actually running. Asking after the diagnostic call gets you a review about a machine that's still broken, and the customer's opinion isn't formed yet. Wait until the repair is complete.

What if I told the customer not to repair it?

Ask anyway. A customer you honestly advised to replace an appliance often writes your single most persuasive review, because it's the one that proves you don't sell repairs people don't need. Those are worth more than another five-star on a routine fix.

Can a review mention my technician by name?

Only if the customer writes it themselves. small Talk never asks a customer to name an employee and never inserts a name into a draft, because Google's policy addresses solicited employee mentions. If the customer names someone in their own words, that's their review.

Does this work for warranty and manufacturer-dispatched work?

Yes, though use judgment. A customer whose experience was shaped by a manufacturer's parts timeline may be reviewing that timeline rather than you. Ask the same way you ask everyone else, and let the review say what it says.

Can I waive the diagnostic fee in exchange for a review?

No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and a waived fee is a thing of value. The FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.

Still have a question? We’re easy to reach.

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Your appliance repair business deserves reviews that say so.

The text your customer gets

First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link

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