Terms of Service

small Talk helps businesses request customer reviews, collect private feedback, and draft review or reply text from real customer inputs. The Service may use artificial intelligence to help draft content, but customers and businesses are responsible for deciding whether to use, edit, copy, or post that content.

The Service is a tool for facilitating review requests and related workflows. It is not a law firm, compliance service, or review platform, and it does not control how Google or other third-party platforms treat posted content.

You must be at least 18 years old and able to form a binding contract to use the Service as an account holder. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You agree to provide accurate information when creating and maintaining your account, including your business information and billing details.

Review flows sent through the Service are intended for use by individuals who are at least 13 years old. Businesses are responsible for not knowingly sending review requests through the Service to children under 13.

You are responsible for how you use small Talk. That includes the messages you send, the customer information you upload, and the way you use drafts generated through the Service.

By using the Service, you represent and agree that:

• you have the right to provide us with the customer information you submit;
• you have a lawful basis to contact those customers by SMS, email, or other channels you use through the Service;
• you will comply with applicable messaging, privacy, marketing, and consumer-protection laws;
• you will honor opt-outs, do-not-contact requests, and platform rules;
• you will review AI-assisted outputs before using or publishing them.

small Talk is built around honest customer experiences. You may not use the Service to create fake reviews, misrepresent customer experiences, fabricate inputs, impersonate customers, or otherwise manipulate review platforms.

• do not submit reviews for people who did not have a real experience;
• do not offer incentives in a way that violates review-platform rules or applicable law;
• do not use the Service to selectively steer positive reviews to public platforms while diverting negative reviews away from public platforms in a misleading or deceptive way;
• do not rewrite customer experiences into something materially different from what the customer actually said.

small Talk may use third-party AI providers to generate review drafts, reply drafts, or related suggestions. Those drafts are generated from customer or business inputs. They are suggestions, not legal advice, compliance advice, or guarantees of platform acceptance.

You are responsible for reviewing all AI-assisted outputs before sending, copying, posting, or relying on them.

Customers control whether to post a public review. small Talk cannot post a Google review on a customer’s behalf. When a customer chooses to post publicly, they do so through Google or another third-party platform, and that activity is also governed by that platform’s own terms and policies.

If a customer chooses to send private feedback, that feedback is delivered to the business through the Service.

Paid features may require a subscription. Trials, pricing, and plan details may be described on our website or in the dashboard. Billing is processed through Stripe or another payment processor we may designate.

• subscriptions may renew automatically unless canceled before renewal;
• trials do not require a payment method, and trial access ends rather than converting into automatic charges — paid access starts only when you subscribe;
• you authorize us and our payment processor to charge applicable subscription fees, taxes, and other agreed charges;
• unless required by law, fees already paid are non-refundable.

Trial details, including duration and any conversion terms, are provided at signup, checkout, or in the dashboard. If a trial converts into a paid subscription, the pricing and timing presented at that point of signup or checkout will control.

You can manage billing and cancellations through the billing portal or by contacting us. Changes to pricing will apply prospectively after notice as required by law.

Unless we expressly state otherwise in writing, subscriptions are offered without a service-level agreement and may be changed, suspended, or discontinued in accordance with these Terms and applicable law.

You may not:

• use the Service for unlawful, abusive, fraudulent, deceptive, or harmful activity;
• send spam or unwanted messages through the Service;
• attempt to bypass rate limits, access controls, or security protections;
• reverse engineer, scrape, or copy the Service except as allowed by law;
• interfere with the operation, security, or stability of the Service;
• use the Service to build or train a competing product from our outputs, prompts, or workflows.

If we provide API keys, webhooks, or integrations, you are responsible for keeping credentials secure and for all activity performed with those credentials. We may suspend or rotate credentials that we believe are compromised, abusive, or non-compliant.

You are also responsible for ensuring that your connected systems, automations, and internal workflows use the Service in a compliant and non-deceptive manner.

small Talk and its software, branding, design, and related materials are owned by us or our licensors and are protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business use.

You retain ownership of content you submit to the Service, subject to the rights you grant us to host, process, transmit, analyze, and display that content as needed to operate, maintain, and improve the Service.

If you believe content on the Service infringes your rights or was used without permission, contact us at hello@usesmalltalk.com with a description of the claim.

We may suspend or terminate access to the Service if you violate these Terms, create legal or security risk, fail to pay fees when due, or use the Service in a way that could harm us, our users, or third parties.

You may stop using the Service at any time. Certain obligations, including payment obligations, usage restrictions, disclaimers, and limitations of liability, survive termination.

Upon termination, we may retain your data for a reasonable period as needed to comply with legal obligations, resolve disputes, prevent abuse, or enforce these Terms. You may request deletion of account data by contacting us at hello@usesmalltalk.com.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not guarantee that review platforms will accept, publish, rank, or retain any review, or that the Service will be error-free or uninterrupted.

The Service depends on third-party providers and platforms, including messaging carriers, payment processors, hosting providers, analytics providers, AI providers, and review platforms such as Google. We are not responsible for the availability, accuracy, or conduct of those third-party services.

To the maximum extent permitted by law, small Talk and its affiliates, officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, our total liability for claims arising out of or related to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose or (b) $100.

You agree to defend, indemnify, and hold harmless small Talk and its affiliates, officers, employees, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of or related to:

• your use of the Service;
• your content, customer data, or messages;
• your violation of these Terms;
• your violation of applicable law or third-party platform rules;
• your misuse of AI-generated outputs, review requests, or integrations.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. To the extent permitted by law, disputes arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in Texas, unless applicable law requires otherwise.

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, internet outages, infrastructure failures, carrier disruptions, labor disputes, government actions, or failures of third-party service providers.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and may provide additional notice where appropriate. Your continued use of the Service after the updated Terms take effect means you accept the updated Terms.

Questions about these Terms can be sent to Small Talk Digital LLC at hello@usesmalltalk.com. Small Talk Digital LLC is organized under the laws of Texas.