small Talk is review software for house cleaning, recurring service, deep cleans, and move-out work. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Dana, it's Ashgrove Cleaning. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Dana · Recurring house cleaning
ExampleSent
Tue 1:10 pm
Opened
Tue 5:44 pm
Copied
Thu 8:30 am
Same house, every other Tuesday, key already in the lockbox.
Type a first name and a number from today's schedule.
They get a text from Ashgrove Cleaning, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great job.
Baseboards, corners, all the spots that usually get skipped, everything was spotless after they finished. I'm comfortable leaving them alone in the house while I'm out, which says a lot. They noticed the dishwasher was leaking under the cabinet and texted me a photo before I'd even gotten home. Every visit has held to that same standard, no dip in quality from one time to the next.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How easy is booking and rescheduling?
What would you like to mention?
Booking with Ashgrove took a little bit of going back and forth before the schedule was settled, but it got sorted out without much trouble.
Sometimes a new cleaner misses the guest bath.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
A customer hands a stranger a key to the house and leaves for work. That's the actual transaction, and it's an enormous act of trust. Then they come home to clean baseboards, folded towel corners, and a house that smells right. And they write "great job, house looks amazing." Which is kind, and which does nothing for the next person deciding whether to let your team in while they're at the office.
After the first month, once they've seen your consistency, and then only at real moments: a deep clean, a move-out, or a time your team handled a problem well. Asking a recurring client every visit is the fastest way to get muted. small Talk is designed for asking when the review will actually mean something.
Both. Solo cleaners send the link from their phone on the way to the next house. Larger operations send from the office or let a team lead send from the field. It works from any device with no app to install.
Only if the customer writes it themselves. small Talk never asks a customer to name an employee and never puts a name into a draft, because Google's policy addresses solicited employee mentions. If the customer chooses to name someone in their own words, that's their review.
It works alongside it today, whether you run ServiceTitan, Housecall Pro or a paper calendar. Export your customer list as a spreadsheet and upload it after a route day, or text customers from your phone. Direct connections to job software are being finished now. Using something specific? Tell us which one through our contact page, so we know what to connect next.
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product at all.
Still have a question? We’re easy to reach.
Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
Send 10 free requestsTalk to us firstYour first 10 requests are free, with no card required. Then $79 a month for 500, and 100 more for $25 anytime.
