small Talk is review software for tree removal, trimming, stump grinding, and storm work. Customers tap a few answers or say what happened out loud, and small Talk drafts the review.
No card to start.
small Talk drafts the review from their answers. They can edit anything. One tap copies it, the next opens your Google review box, so they just paste and post.
Every marked line traces back to something the customer tapped or said out loud. Taps get fresh wording. What they said stays in their words.
★★★★★Great job, cleaned up nice.
After the storm that oak was leaning right over the power line, and they had it down and hauled off before dark. The cut quality speaks for itself, you can see it was handled with real skill. Felt completely at ease with them working that close to the house and the lines. When they finished, the yard didn't have a trace of debris left behind.
Pick a rating. The choices change with how it went, so a 3-star customer can say exactly why.
How did the crew handle the job?
What would you like to mention?
Answered questions when asked, and the crew was polite about it. That was really the main thing I noticed on this visit.
Owen, it's Tallgrass Tree Care. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out:
usesmalltalk.com/Reply STOP to opt out, HELP for help
Owen · Tree removal
ExampleSent
Mon 4:05 pm
Opened
Mon 4:30 pm
Copied
Tue 9:18 am
The sixty-foot oak came down in sections, and the fence twelve feet under it never got touched.
Type a first name and a number from the crew.
They get a text from Tallgrass Tree Care, not from an app.
You see Opened and Copied. Nothing gets posted for them.
Sometimes a storm job gets rescheduled twice before a crew can even get a truck in.
How we handle low ratings →A few honest low reviews make the good ones believable, and your reply is what the next customer actually reads. Why a few low reviews help you
ExampleAfter a 1 or 2 star rating
How would you like to share it?
Choose the option that feels right for you.
There's a dead limb over the bedroom. A storm took half a tree onto the fence. A sixty-foot oak is twelve feet from the roof and leaning the wrong way. The homeowner is about to let strangers with chainsaws and a crane work directly above the most expensive thing they own. The thing they're really buying is that nothing goes wrong. And when nothing goes wrong, the review says "great job, cleaned up nice" — which does not convey that you rigged a widow-maker down in sections over a pool. Whether you have 140 reviews or ten, the problem is the same. Thin reviews don't describe the difficulty, the insurance, or the cleanup, so they give future customers and Google less context than a review that names what came down and what stayed intact.
The next day, once the crew has gone and the customer has walked the yard. That walk is when they realize how clean you left it, which is the detail that sells the next job. Asking while the chipper is still running gets you nothing.
Wait until the job is genuinely finished and the yard is back. Storm customers are stressed and often dealing with insurance, so a request mid-chaos lands badly. Once it's over, they usually have the most to say of any customer you have.
Ask after every job, year round. Reviews collected through storm season land right when other homeowners are searching, so a steady habit builds the profile for the moment it gets read most. Don't batch a season's worth of requests into one week.
Only if the customer chooses to. small Talk never asks a customer to name an employee and never inserts a name into a draft, because Google's policy addresses solicited employee mentions. A customer who names a crew lead on their own is writing their own review.
No. Google's platform policy prohibits offering anything of value in exchange for a Google review, and the FTC's Consumer Reviews and Testimonials Rule separately addresses incentives conditioned on sentiment. small Talk has no incentive mechanic in the product.
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Each trade's customers get their own questions. Here's one from each, word for word.
The text your customer gets
First name, it's Your business. Thank you for your business! Mind a quick Google review? No writing, just tap what stood out: Link
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