Private feedback
Honest reviews, not review gating.
Every customer gets the same clear choice. A low rating isn’t hidden or blocked: the customer can post it publicly, or send you the details privately so you can make it right. Either way, you hear about a problem before the internet does.
The choice, and where it lands.
When a customer rates low, they see two equal buttons. Choose private, and a note appears in your Feedback inbox with their rating, what they said, and a way to reach them, so you can follow up before it ever becomes a public problem.
Sorry it wasn’t a five. What would you like to do?
Post a public review
Tell Riverbend privately
An equal choice, never blocked.
We’d rather lose the sale than fake the review.
- No gating. Every customer can post publicly if they want to.
- No invented details. The review is always the customer's own words.
- No auto-posting. They copy and post to Google themselves.
A thoughtful four-star review beats a hollow five, every time.