Use Jobber jobs without double-asking customers.

A normal review link gets the customer to Google. The hard part is still waiting for them: deciding what to write in a blank box.

small Talk sends a guided review link. The customer answers a few simple prompts from their real experience, approves the draft, edits anything they want, then copies it into Google themselves.

That matters for Jobber users because the job already has useful context: who the customer is, what was completed, and what kind of work they experienced. small Talk uses that context to ask better questions.

If the Jobber integration is enabled for your account, onboarding includes an optional Jobber step after team setup. Use it when you want completed jobs to flow into small Talk from the start.

The onboarding step is simple: connect Jobber, then keep moving. You do not have to turn on auto-send, and you do not need to configure every workflow detail before launching.

If you skip it during onboarding, you can connect later from Settings. Both paths use the same Jobber OAuth connection.

When a Jobber job closes, small Talk can add it to a Jobber queue on the Send page. That queue is a holding area, not an automatic blast.

Each queued job shows the customer and the job subject small Talk understood from Jobber. If Jobber has useful line-item detail, small Talk can use that instead of falling back to a broad business category.

For example, a pool business might have a broad small Talk category like Pool Build. But if the closed Jobber job was a pool light installation, the review request should be about the pool light installation, not a generic pool build.

A completed job is a good signal, but it is not enough by itself. You still need the right customer, the right timing, and consent to text or email them.

Manual approval prevents the awkward stuff: asking twice, texting the wrong person, asking before the customer has seen the finished work, or sending a generic request when the Jobber details need a human glance.

Once the workflow is proven for your business, you can decide whether automation makes sense. The launch-safe default is review first, send second.

This is the big thing to get right. If you use small Talk for review requests, do not also let Jobber send its own review ask for the same job.

Jobber's email and text settings live under Settings > Emails and Text Messages. Their Jobs section includes job follow-ups, and Jobber says those can automatically request feedback after a job is completed.

Jobber Reviews can also automatically ask for a Google review after a visit is completed, a job is closed, or an invoice is paid. That is useful if Jobber is your review system. It is a duplicate-ask risk if small Talk is handling review requests.

The clean version is simple: Jobber runs the job. small Talk handles the review ask.

Close the job in Jobber, review the pending item in small Talk, confirm consent, then send one guided review request. The customer gets one clear ask, not a stack of follow-ups from different systems.

If the customer already received a Jobber survey or review request, do not send another one through small Talk. Dismiss the queue item and keep the customer experience clean.